LinkLive makes and secures intelligent customer connections to help organizations drive exceptional customer experience and automate interactions. The company develops electronic messaging application services, including a best-in-class Contact Center as Service (CCaaS), powered by artificial intelligence, using its unique SAFEc architecture to create the first all-in-one cloud-based engagement platform that provides secure, compliant communications for all mediums: chat, voice, texting, video conferencing, co-browse, mail, file share, appointment scheduling, and a digital office in one pane of glass. Our vision for the future is to combine our applications of artificial intelligence and CCaaS to formulate a complete customer engagement platform (CEP). LinkLive products comply with GLBA, SEC, SOC2, and Sarbanes-Oxley requirements. 

LinkLive is a customer engagement platform with a fully agile cloud architecture and it’s wrapped in HITRUST r2 certification to protect your customer’s sensitive data. We offer a full range of Contact Center services and fully integrated messaging services with digital-first communication capabilities.

LinkLive stands out as a leading organization that has revolutionized communication with its highly secure and modern platform. LinkLive is the only vendor in the DCS / CCaaS space that offers a full suite of digital engagement services; from chat/voice/video/co-browse to appointment scheduling and virtual meetings, no other vendor offers all of these features in one platform. What sets us apart is our comprehensive range of pre-built workflows that cater to multiple use cases, delivering exceptional outcomes for our clients. Unlike other providers, we proudly own all the intellectual property behind our platform, giving us complete control over its development and ensuring the highest level of quality and security.  

One of our core strengths is our deep expertise in serving highly regulated and complex industries. With a strong focus on financial institutions, we currently support nearly 1,100 clients by seamlessly integrating digital customer services into leading banking solutions. In the healthcare sector, we are trusted by major hospital systems and facilitate communication strategies for both physical and virtual clinics. 

What truly differentiates us is the exceptional onboarding and support process we provide to our clients. We understand the importance of a smooth transition and ongoing assistance, which is why our customers consistently praise our onboarding and support services. 

Over the past two decades, we have been at the forefront of innovation, steadily building the most secure product in the market. With billions of successful communication sessions under our belt, our track record speaks for itself.

In summary, LinkLive combines unmatched security, a comprehensive range of solutions, industry expertise, exceptional onboarding and support, and a long-standing commitment to customer success. These factors make us the preferred choice for organizations seeking a truly transformative communication platform. 

We’ve grouped LinkLive services into distinct packages to meet the diverse communication needs of organizations. At the base level, it’s Essential Services, which includes digital capabilities such as Chat, Mail, WFM for Chat, engagement reporting, SMS, integration of Secure Mail with enterprise messaging applications such as Outlook, and AI servicing BOTs that a bank needs when engaging with your customers in a digital-first experience with your sales, service, and support teams.

The next level is Premium services for faster & more cost-effective customer engagements across channels, call center employees, and licensed professionals with additional features such as appointment scheduling, social channels, or integrating the Banks CRM for additional value.

The ultimate is future-proofing all communications with a singular communications platform across all channels, and all employees and licensed professionals with a secure, cloud-based Contact Center and Enterprise Communication platform.

Please schedule a meeting with Margaret above and we will loop in your Fiserv Relationship Manager. 

Yes. LinkLive is available on all Fiserv mobile platforms.

Yes. LinkLive Mobile is available to all bank employees and licensed professionals in the iOS app store.

LinkLive Chat offers AI to empower Agents with up to 75 supported languages within a chat with the ability to translate in a user's preferred language​. Original message and related translation is visible for all participants within the conversation​. The AI feature also supports real-time translation to native language, dialect, and automatic language detection​. All chat history contains the original message and its translation for audit.

LinkLive products are compliant with GLBA, SEC, SOC2, HI-TRUST, and Sarbanes-Oxley requirements. For more information visit linklive.ai.

There are different reporting capabilities associated with each of the LinkLive packages. LinkLive offers wo reporting levels, including activity, standard dashboards, and several features to deliver workforce engagement and supervisor optimization. To see a demo, please schedule a meeting with Margaret above or email mrowan@linklive.ai.

LinkLive Appointment Scheduling is a powerful solution designed to simplify appointment booking for Commercial Banks, Credit Unions, Insurance Carriers, and Wealth Management in Financial.

With its intuitive interface, customers can effortlessly schedule appointments in person, over the phone, or through virtual meetings, eliminating manual scheduling hassles and reducing administrative burdens. This seamless process saves valuable time for both customers and staff, ensuring a streamlined experience. Contact center agents and enterprise users benefit from automated scheduling, real-time availability updates, and integrated calendar management. For banks and credit unions, LinkLive Appointment Scheduling optimizes operational efficiency, enhances customer satisfaction, and allows personalized attention with dedicated time slots. Experience the convenience, efficiency, and exceptional service quality that LinkLive brings to the appointment scheduling process.

For more information, schedule a meeting with Margaret above or email mrowan@linklive.ai.