LinkLive makes and secures intelligent customer connections to help financial institutions drive exceptional customer experience and automate interactions. The company develops electronic messaging application services, including a best-in-class Contact Center as Service (CCaaS), powered by artificial intelligence, using its unique SAFEc architecture to create the first all-in-one cloud-based engagement platform that provides secure, compliant communications for all mediums: chat, voice, texting, video conferencing, co-browse, mail, file share, appointment scheduling, and a digital office in one pane of glass. Our vision for the future is to combine our applications of artificial intelligence and CCaaS to formulate a complete customer engagement platform (CEP). LinkLive products comply with GLBA, SEC, SOC2, HI-TRUST, and Sarbanes-Oxley requirements. For more information visit linklive.ai.

LinkLive is a digital customer service and customer engagement platform with a fully agile cloud architecture, which is wrapped in HITRUST r2 certification to protect your customer’s sensitive data. LinkLive offers offer a full range of Contact Center services and fully integrated messaging services with digital-first communication capabilities.

LinkLive stands out as a leading organization that has revolutionized communication with its highly secure and modern platform. LinkLive is the only vendor in the Digital Customer Service (DCS) / Contact Center as a Service (CCaaS) industry that offers a full suite of digital engagement services; from chat/voice/video/co-browse to appointment scheduling and virtual meetings, no other vendor offers all these features in one platform.

One of our core strengths is our deep expertise in serving highly regulated and complex industries. With a strong focus on financial institutions, we currently support nearly 1,100 clients by seamlessly integrating digital customer services into leading banking solutions.

In summary, LinkLive combines unmatched security, a comprehensive range of solutions, industry expertise, exceptional onboarding and support, and a long-standing commitment to customer success. These factors make us the NCR Voyix preferred choice for financial institutions seeking a truly transformative communication platform.

No, this package is only available to Candescent clients using the legacy chat feature, that consent to migrate to the LinkLive Digital Messaging package.

Please feel free to reach out directly to LinkLive with any questions you may have. Our team can be reached via chat from our website, by phone at (952) 392-1834 or via sales@linklive.ai

LinkLive is now the preferred digital customer service provider for Candescent clients.

LinkLive allows Candescent clients to engage customers via one touch access to voice, video, desktop share and file share from within the chat experience. LinkLive delivers productivity with AI chatbots and call center productivity tools including Workforce Management and Sentiment Analysis. Through continuous investment in the LinkLive platform, LinkLive provides a much broader array of digital engagement and AI solutions to meet the service expectations of today’s consumers and the productivity needs of modern call centers.

In March of 2024, Candescent will begin the sunset process of the legacy digital messaging feature, and migrate these services to LinkLive. There will be no additional cost or change in terms for all clients who consent to migrate to LinkLive Digital Messaging. A dedicated Candescent migration team will make the process as seamless as possible. 

The first step is to consent to the migration by March 14, 2024. Your Candescent DSM is prepared to provide additional details as required. 

Candescent clients must consent to or opt out of this migration by March 14, 2024. Once clients consent to this migration, Candescent will work closely with all clients to schedule, prepare, and deliver migrations beginning in 2024 and ongoing into 2025. Both LinkLive and Candescent are committed to accommodating client organizations' needs throughout this process.

The Candescent Migrations team will be leading the migrations, with support from the team at LinkLive, to provide a white-glove implementation experience.  Migration tools and training are being created to streamline the process, including a webinar co-hosted by Candescent and LinkLive and provided on demand. Your Candescent DSM will be available throughout the process to answer any questions about the process.

All Candescent customers will have access to training in advance of their migration and will receive user-acceptance testing instructions to prepare for go-live. All configuration and setup will be handled by the Candescent Migration Team with support from LinkLive. 

LinkLive offers a Digital Messaging option that is priced the same as the legacy chat feature, meaning there is no additional cost to Candescent clients.  LinkLive also offers additional packages, allowing Candescent clients to upgrade to offer additional functionality.

Candescent and LinkLive are working in the background to ensure that this migration will require a limited time commitment from all organizations that consent to migrate.

A dedicated Candescent Migrations team will be leading the migrations with support from the team at LinkLive to provide a white-glove implementation experience. Your Candescent DSM will also be available throughout the process to answer any questions about the process.

Candescent and LinkLive anticipate that all migrations will be completed throughout 2024 and early 2025.

All Candescent customers currently using the legacy chat feature will be required to consent to the migration. Candescent sent out a migration notice and your Candescent DSM has shared an amendment, both with additional information. Please sign and return this amendment to your DSM by March 14 to be placed into a migration wave. If you cannot locate the migration notice or amendment, please contact your Candescent DSM to be sent a copy.

LinkLive will provide self-paced training for all users, in addition to on-demand and live training sessions. In addition, the LinkLive user guide will be available to all users. The Migration Team at Candescent will be handling all migrations and LinkLive staff will support Candescent customers at every step.

Candescent and LinkLive are working together to migrate data from the legacy chat provider to LinkLive to minimize the amount of data that clients will need to provide. Candescent and LinkLive are partnering to make sure your migration experience is seamless. The team will contact you about data gathering and related details.

Your legacy chat features will no longer work properly within authenticated NCR Voyix digital solutions once all consenting financial institutions have been migrated to LinkLive.

No. Chat services from the legacy provider will no longer be supported within Candescent Digital solutions.

LinkLive will replace the legacy chat feature and add additional capabilities including voice, video and desktop-share. Going beyond, LinkLive offers three packages that meet the customer engagement and employee collaboration needs of financial institutions of all sizes. Please review the brochures included in this microsite above.

Please visit www.linklive.ai to learn about how LinkLive can help your institution exceed customer engagement expectations.

Yes. LinkLive is available on all Candescent mobile platforms.

Yes. LinkLive Mobile is available to all bank employees and licensed professionals in the iOS app store.

LinkLive offers robust reporting capabilities that are available as both online access and scheduled report generation and distribution.

LinkLive Chat offers AI to empower Agents with up to 75 supported languages within a chat with the ability to translate in a user's preferred language. Original message and related translation is visible for all participants within the conversation. The AI feature also supports real-time translation to native language, dialect, and automatic language detection. All chat history contains the original message and its translation for audit.